Skills
Skills are reusable instruction modules that can be attached to multiple agents.
Creating a skill
- Go to Skills in the sidebar
- Click New Skill
- Give it a name, description, and write the instructions
- Add tags to help organise skills (e.g.
communication,escalation) - Save
Attaching a skill to an agent
Open the agent editor → Skills tab → toggle on the skills you want.
Reference skills
Vois AI ships with a set of pre-built reference skills you can use as starting points:
| Skill | Purpose |
|---|---|
| Customer Greeting | Warm, professional opening for any call |
| Human Escalation | Gracefully hand off to a human agent |
| Formal Communication Style | Keep tone formal and professional |
| Appointment Booking | Guide callers through booking a time slot |
| Contact Lookup | Look up a customer record by name or ID |
| Calendar Check | Check availability before booking |
| Document Lookup | Retrieve a document from the knowledge base |
| Schedule Meeting with Contact | End-to-end meeting scheduling flow |
Tool references in skills
If a skill needs to call an integration, reference it in the instructions:
When the caller asks about their order, use {{tool:lookup_order}} to retrieve the order status.
The agent will call that tool automatically when the skill's instructions apply.