Skills

Skills are reusable instruction modules that can be attached to multiple agents.

Creating a skill

1. Go to Skills in the sidebar
2. Click New Skill
3. Give it a name, description, and write the instructions
4. Add tags to help organise skills (e.g. communication, escalation)
5. Save

Attaching a skill to an agent

Open the agent editor → Skills tab → toggle on the skills you want.

Reference skills

Vois AI ships with a set of pre-built reference skills you can use as starting points:

Skill	Purpose
Customer Greeting	Warm, professional opening for any call
Human Escalation	Gracefully hand off to a human agent
Formal Communication Style	Keep tone formal and professional
Appointment Booking	Guide callers through booking a time slot
Contact Lookup	Look up a customer record by name or ID
Calendar Check	Check availability before booking
Document Lookup	Retrieve a document from the knowledge base
Schedule Meeting with Contact	End-to-end meeting scheduling flow

Tool references in skills

If a skill needs to call an integration, reference it in the instructions:

When the caller asks about their order, use {{tool:lookup_order}} to retrieve the order status.

The agent will call that tool automatically when the skill's instructions apply.

Referencing the knowledge base in skills

If the project has RAG enabled, skills can instruct the agent to search the knowledge base before answering — no {{tool:...}} tag needed, since knowledge base search is available automatically:

Search your knowledge base for relevant documentation before answering.
If you find a relevant answer, share it and ask if it resolves the question.

See Knowledge Base for how content gets indexed and best practices for making it retrieve well.